Refund policy
Shipping, Returns & Exchanges
Domestic Shipping
- Flat Rate: $10
- Free shipping on U.S. orders over $150
- If returned items bring your total below $150, the original shipping charge will be deducted from your refund or credit.
International Shipping
- Flat Rate: $30
- Free shipping on international orders over $250
- Shipping fees are non-refundable. Customers are responsible for any duties or taxes upon delivery.
Exchanges
We always aim to send the best size for your build, but sometimes a swap is needed.
- Contact us within 7 days of delivery to request a Return Authorization (RA) number.
- Items must be in new, unworn, unwashed condition with all tags attached.
- Need an exchange? We’re happy to help. With a complimentary remote fitting consultation, we’ll guide you on sizing—just send us the requested measurements and images, and we’ll cover shipping both ways on your first exchange for domestic orders.
- Customers are responsible for shipping costs on any additional exchanges and international orders.
- Unauthorized or overdue returns may incur a 25% restocking fee.
Returns
- Store credit will be issued for all eligible returns.
- Refunds, if requested instead of store credit, will incur a 7% restocking fee.
- Shipping charges are non-refundable.
- Complimentary shipping will be rescinded if kept items fall below the free shipping threshold.
Important Notes
- Sale and discounted items are final sale and not eligible for return or exchange.
- Special orders must be prepaid and are non-returnable, non-refundable, and not eligible for discounts or shipping credits.
- If your order included a gift with purchase, that item must be returned or the retail value will be deducted from your refund or credit.
Questions?
We’re happy to help. Call us at 386-454-0994 or email lionslair@llswim.com to request a Return Authorization number.
