Refund policy

Shipping, Returns & Exchanges

Domestic Shipping

  • Flat Rate Shipping: $10
  • Free shipping on U.S. orders over $150

If returned merchandise reduces your purchase below the free shipping threshold, the original outbound shipping charge will be deducted from your applicable store credit or refund.

Shipping charges are non-refundable.

International Shipping

  • Flat Rate Shipping: $30
  • Free shipping on international orders over $250

International customers are responsible for all import duties, VAT, GST, tariffs, brokerage fees, customs clearance fees, taxes, and any other charges imposed by the destination country. These charges are not included in our product prices or shipping rates.

Shipping charges are non-refundable.

If an international order qualifies for free shipping and is later returned or exchanged, the actual outbound shipping cost will be deducted from any applicable store credit or refund.

Orders refused due to unpaid customs charges or import fees are not eligible for free return shipping. Any shipping charges, customs fees, carrier fees, or other costs incurred by Lion's Lair Boutique as a result of a refused shipment will be deducted from any applicable store credit or refund.

At this time, our website does not accept orders shipping to countries within the European Union. Customers wishing to place an order from an EU country are welcome to contact us before ordering.

    Returns

    Our certified fit specialists invest significant time helping each customer find the best possible fit. Because intimate apparel cannot be resold once worn, our return policy is designed to balance exceptional customer service with the realities of operating a small specialty boutique.

    If you need to return an item, please contact us within 7 days of delivery to request a Return Authorization (RA) number. Merchandise must be shipped or returned within 7 days of the RA being issued unless otherwise approved.

    To be eligible for return or exchange, merchandise must be:

    • New
    • Unworn
    • Unwashed
    • Unaltered
    • Returned with all original tags attached
    • Free from deodorant, makeup, lotions, perfume, smoke, pet hair or any other signs of wear or odor.

    Eligible returns receive store credit.

    If a refund to the original payment method is requested and approved, a 7% restocking fee will apply to offset non-refundable payment processing and administrative costs.

    Items returned without a Return Authorization (RA) number or outside the return window may be refused or subject to a 25% restocking fee.

    Exchanges

    We always strive to recommend the best size and style for your body, but an exchange may occasionally be needed.

    Exchanged merchandise must meet the return eligibility requirements above.

    Domestic customers participating in our complimentary remote fitting consultation qualify for free shipping both ways on their first exchange. Simply provide the requested measurements and photos so we can reassess your fit.

    Domestic customers who choose not to participate in a remote fitting consultation are responsible for exchange shipping costs.

    International customers are responsible for all shipping costs associated with returns and exchanges.

    Bra Comfort Evaluation

    We recommend wearing your new bra indoors for approximately 30–60 minutes with the tags attached to evaluate comfort and fit.

    If you experience discomfort during that time, discontinue wearing the bra and contact us before continuing to wear or wash it.

    For purposes of this policy, merchandise is considered unworn only if it has been tried on during this initial indoor comfort evaluation. Merchandise worn beyond this evaluation period is considered worn and is no longer eligible for return or exchange, even if the tags remain attached.

    Any bra that has been washed, altered, or shows signs of wear is considered used and is not eligible for return or exchange.

    Final Sale Items

    The following items are final sale and are not eligible for return, exchange, store credit, or refund:

    • Sale merchandise
    • Clearance items
    • Discounted merchandise
    • Special orders
    • Custom orders

    Special orders require prepayment and are not eligible for discounts, promotional offers, shipping credits, returns, or exchanges.

    Gift With Purchase

    If your order included a complimentary gift with purchase, the gift must be returned with any eligible return.

    If the gift is not returned, its retail value will be deducted from the applicable store credit or refund.

    Questions?
    If you have questions before placing your order or concerns about the fit of an item after it arrives, please contact us as soon as possible. Our certified fit specialists are always happy to help.